Vital Sign Digital
Legal

Terms of Service & Results Disclaimer

These terms apply to your use of vitalsigndigital.com and to the services Vital Sign Digital provides. If you sign a proposal, agreement or order with us, that document also applies, and where it differs from these terms, the signed document wins.

Effective date: October 19, 2026

1. Who we are

Vital Sign Digital is a marketing agency at 1290 Central Pkwy W, Suite #1100, Mississauga, ON L5C 4R3, operated by Kahf (“Vital Sign Digital”, “we”, “us”). “You” means the person or business using our website or buying our services.

2. Our services

We provide websites, local SEO and Google Business Profile management, generative engine optimisation (GEO), Google and Meta Ads management, review response and review-removal requests, lead automation and reporting. What is included in your plan is set out on our pricing page and in your proposal or agreement. Work outside that scope is quoted and agreed with you before we start.

3. Results are not guaranteed

Marketing results depend on many things we do not control, including Google, Meta and AI companies, which set and change their own rules and rankings; your competitors; your market and location; your budget; your reviews; your website and how quickly you respond to enquiries. For that reason:

  • We do not guarantee any particular ranking, position in Google Search or the Google Maps “Map Pack”, or mention or recommendation by ChatGPT, Claude, Gemini, Google AI Overviews or any other AI assistant.
  • We do not guarantee any specific number of visitors, calls, leads, bookings, patients, sales or revenue, or any return on ad spend.
  • Results differ from business to business. Case studies, examples and figures on our website describe what happened for particular clients and are not a promise of what will happen for you.
  • Ranking and AI-search changes take time and can go up or down. Timeframes we give are estimates, not commitments.

What we do commit to is doing the work in your plan, with care and skill, and reporting honestly on what happens.

4. Our growth guarantee

Our growth guarantee is the only performance guarantee we offer. It applies only to 6-month agreements and only on these conditions:

  • Your baseline is the number of tracked calls and form leads measured in your first 30 days of tracking.
  • If your tracked calls and form leads have not grown compared with that baseline after 6 months, we keep working on your plan at no monthly fee until they do.
  • You keep the agreed ad budget in place, keep our account access active, keep tracking installed, pay your invoices on time and do not pause or cancel the plan.
  • The guarantee covers our monthly fee only. It does not cover ad spend, setup fees, third-party costs or out-of-scope work, and it is not a refund.

5. Fees and payment

  • Prices are in Canadian dollars, plus applicable taxes such as HST.
  • Monthly plans are billed in advance. Setup fees are waived on a 6-month agreement; otherwise a 3-month minimum and the setup fee apply. After the minimum term, plans continue month to month.
  • Advertising spend is paid by you directly to Google, Meta or other platforms and is separate from our fees.
  • If a payment is late, we may pause work until it is paid.
  • Fees already paid are not refundable, except where the law requires it or your agreement says otherwise.

6. Fair use

Each plan covers its listed work within a fair number of hours for that plan. Ads management covers the monthly ad spend limits shown on our pricing page. Larger budgets or extra work are agreed or quoted with you first.

7. Cancelling

Agreements run for the term you choose. After the minimum term, you can cancel a monthly plan by email; it stops at the end of the month you have already paid for, unless your agreement sets a different notice period. We may end services if invoices remain unpaid or if continuing would break the law or a platform’s rules.

8. Your responsibilities

  • Give us accurate information, the access we need and timely approvals and feedback.
  • Review and approve content before it is published. You are responsible for what is said about your business, including making sure it follows the rules of your professional regulator (for example, your College), advertising law and the policies of the platforms we use.
  • Do not send us patient or client health information, or any information you do not have the right to share.
  • Make sure you have the rights to any logos, photos and content you give us.

9. Third-party platforms

Our services rely on platforms such as Google, Meta, AI assistants and the software we use. They can change their features, rules, prices or rankings, or suspend accounts, at any time. We are not responsible for their decisions, outages or policy changes, though we will help you respond to them.

10. Google review removal (Vital Defense)

We dispute reviews only through Google’s official channels and only where a review appears to break Google’s policies. Google alone decides whether a review is removed, and we never try to remove genuine reviews. You are charged only when a review we disputed is removed.

11. Ownership

Your business, brand and content remain yours. Ad accounts, your Google Business Profile and your domain stay in your name. Once a website build is paid in full, you own the finished website content and design we created for you. We keep ownership of our own tools, templates, methods and know-how. We will only feature your business as a case study with your permission.

12. Confidentiality

We keep your non-public business information confidential and use it only to provide our services, except where the law requires us to disclose it.

13. Website information

The articles and information on this website are general information, not legal, medical, financial or professional advice for your specific situation.

14. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental or consequential losses, such as lost profits, lost revenue, lost data or loss of business opportunity. Our total liability for any claim relating to our services is limited to the fees you paid us in the three months before the claim arose.

15. Indemnity

You agree to cover our reasonable losses and costs arising from content, claims or information you supply or approve, or from your breach of these terms or the law.

16. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario.

17. Changes and contact

We may update these terms. The version on this page applies from its effective date; changes do not affect signed agreements for their current term. Questions? Email asfand@vitalsigndigital.com or call (647) 370-1555. See also our Privacy Policy.